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SHIPPING & RETURNS

SHIPPING POLICY

We are now offering global delivery, bringing our fragrances to your doorstep no matter where you are!

Please note that international shipping charges apply, and product prices may vary for global orders.

 

Processing Time

Each order is carefully hand-packed to ensure the highest quality.

  • Please allow [3-7] business days for PAN India Delivery (according to the distance of the region) for delivery after order processing.

  • International Delivery days may Vary as per the location.

  • For custom or pre-ordered items, processing times may vary. We will keep you informed of your order status via email.

  • Once the order is shipped, tracking details will be shared with the customer whenever available.

  • Yules Fragrance is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

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Shipping Rates

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  • We offer PAN India shipping at a flat rate of ₹79

  • Free shipping is available on orders above ₹999.

  • Shipping charges for bulk, customized, or white-label orders may vary depending on quantity and location.

 

Delivery Issues

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In the unlikely event that there is an issue with your delivery, such as damage during transit or delays, please reach out to us at yulesfragrance@gmail.com .

 

We are here to assist you and ensure your complete satisfaction.

RETURN & EXCHANGE POLICY

Returns

If you wish to return an item, you may do so within 2 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

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Return Process:

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Contact Us: Please reach out to us at yulesfragrance@gmail.com with your order number and reason for return.

 

Approval: Once your return request is approved, we will provide you with instructions on how to send your itemback to us.

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Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

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Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is

approved, a refund will be processed to your original method of payment within 5-7 business days.

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Please Note:

Customized and white-label orders are non-refundable and non-exchangeable once production has started.

Shipping charges are non-refundable unless the return is due to an error on our part.​

 

Exchanges

If you wish to exchange an item for a different scent or product, please contact us within 2 days of receiving your

order. Exchanges are subject to availability, and any price difference will be charged or refunded accordingly.

 

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the

damage. We will arrange for a replacement or a full refund, including any shipping costs.

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Non-Returnable Items

For health and safety reasons, we cannot accept returns on candles that have been lit or used.

Please ensure the item is in its original, unused condition before initiating a return.

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